TERMS & CONDITIONS:RESET reserves the right to improve or modify the content and format of courses without giving prior notice. Provisional reservations may be made, however the full course fee is payable prior to the start of the course.Notice of cancellation should be sent to RESET in writing at least 10 working days before course commencement in which case a full credit or refund will be issued. If notification is received within 5-10 working days of course commencement a credit/refund of 50% of the course fee will be issued. No credit/refund will be issued if notification of cancellation is received within 5 working days of course commencement.A delegate due to attend a course may be substituted in person by another up to 2 days prior to course commencing without incurring cancellation charges.RESET has the right to reschedule or cancel a course. Should this be necessary, all fees shall be returned in full.